Reservation and Cancellation Policy
The following general terms and conditions have been set out to create a safe and enjoyable experience for all our guests at Playa Negra Surf Lodge.
Please take the time to carefully read the following general terms and conditions. By reserving and/or booking your stay, you agree to these bilateral respective rights and obligations set out here.
The following general terms and conditions apply to any commercial relationship between the company Playa Negra Surf Lodge and you the customer.
The following names and terms here in have the meaning defined below:
Company: Playa Negra Surf Lodge
Customer: guests / client / participant
1. Contract Closing and Reservation
In order to review reservations in the case of a misunderstanding, reservation requests must be submitted in written form via the reservation form on our website. The contract between Playa Negra Surf Lodge and the guest is effective when the reservation confirmation and guest registration form has been sent from Playa Negra Surf Lodge to the guest, who implicitly accepts the general terms and conditions of Playa Negra Surf Lodge by submitting the guest registration form.
The reservation is complete once a down payment of 50% is payed.
All reservations are subject to availability
All requests and reservations are subject to the prices and conditions at the moment of booking, as given on the website of Playa Negra Surf Lodge( )
If the booking is made for the following year, prices and services stated on the invoice apply and may differ from those given on the website.
The minimum age for booking without written parental consent is 18 years. However, teenagers can stay with us if accompanied by parents or guardians.
2. Insurances and Travel Documents
International travel to and from Costa Rica is not included in the package prices and is the responsibility of the client.
We highly recommend travel insurance to cover cancellation and injury.
Travel documents: Each guest is responsible for the procurement of necessary travel documentation such as a passport. This will need to have a validity of at least 6 months to enter Costa Rica. Please contact your local embassy if you have any concerns regarding the Costa Rica entrance requirements.
3. Payment Conditions
Guests received the reservation confirmation containing the invoice, payment must be made according to the below conditions:
Invoices, which are made payable prior to the arrival of the customer:
To confirm your reservation a down payment of 50% is required.
Payments made via Credit Card, Debit Card, or Paypal have a 5% additional fee. Payments can also be made via international bank transfer (details will be sent along with the invoice)
The final payment is due upon the arrival, we accept both cash and credit card(Visa or Master Card).
4. Cancellations and Rebooking
Cancellation and Rebooking by the Customer
Every cancellation or rebooking request must be submitted in written form via email. In case of cancellation, the following cancellation fees may apply, depending on the date of cancellation. The receipt of the cancellation notice is the definition of the cancellation period.
Cancellation policy as follows:
Outside 91 days- 100% refund, 61 -90 days – 50%31 -60 days – 25%, less than 30 days – 0%
Customers who want to cancel their booking have the right to assign a replacement person.
Cancellation by the Company
Playa Negra Surf Lodge reserves the right to resign from a contract under extraordinary circumstances: If the booked service and/or arrangement can not be provided due to force majeure (e.g. epidemics, storms, catastrophes, strikes, political unrest, war, terrorism, etc), or if certain conditions present unacceptable danger to the participant, the company has the right to cancel the contract with immediate effect. Payments already made by the customer will be refunded within two weeks of the cancellation.
Customers participation in any of the Playa Negra Surf Lodge services, activities or any other arranged event is at the customer’s own risk. The customer releases, waives and holds harmless the company, its offices, agents and/or employees from all claims, losses, damages, commitments, expenses (including legal costs) during or in conjunction with his/her participation in activities conducted and organized by , which may arise from, but are not limited to any injury, accident, illness, death, material damage or personal damage to the customer or to others.
Playa Negra Surf Lodge is not responsible for the theft of valuables, delays, traffic obstructions and any related expenses that may result from such circumstances. The customer also indemnifies Playa Negra Surf Lodge its officers, agents and/or its employees against all claims, losses, damages or expenses that any one or more of his/her executors, administrators, heirs, next of kin, successors or assignees may have in conjunction with his/her participation in activities conducted and organized by Playa Negra Surf Lodge, and against any costs including legal fees that may incur as a result of any such claims, losses damages or expenses whether valid or not.
It is the customers’ responsibility to inform the company about any chronic diseases or illnesses prior to arrival. The customer accepts all risk and will not hold the company responsible for any health impairments resulting from his/her chronic disease or illness. Accidents or injuries of any kind or origin (surfing, driving, falling, etc.) are beyond influence and the company cannot be held responsible. Unutilized items of a package are nonrefundable.
The customer will be responsible for any damage caused to equipment that belongs to the company (SURF BOARDS, sheets, cameras, fishing equipment etc.) and will be charged a repair or replacement fee. Please note that temporary tattoos and colored sunscreen can permanently stain bed sheets and towels, if stains cannot be removed, the guest will be charged a replacement fee.
Playa Negra Surf Lodge values customer safety . Its employees attended safety, first aid. By providing qualified drivers, trained surf-coaches and carefully choosing the surf spots according to the surf level of the participants, Playa Negra Surf Lodge minimizes the risk of accidents and injuries. Playa Negra Surf Lodge cannot be held responsible for any accidents or injuries that may occur while participating in surf activities. The customer accepts all costs for medical care and therefore should ensure they have international medical insurance.
Please remember to check your travel insurance policy to ensure it covers activities such as surfing, horseback riding on the beach and hiking volcanoes, etc.
The customer is responsible for any damage and loss of property or equipment of Playa Negra Surf Lodge(for example rented surf equipment). Repair or replacement fees will be paid by the customer prior to their departure. Playa Negra Surf Lodge cannot be held responsible for poor surf conditions, therefore your arrival signifies the start of your ‘surf-guided tour’, regardless of the conditions, including possible non-surf days. There may be days with poor waves, too big of a swell, strong wind or thunderstorms. These are factors that we can neither predict nor influence. We will do our absolute best everyday to find great surf breaks and quality waves.
Playa Negra Surf Lodge is not responsible for services provided by third parties. For example, the power company or transport services not booked with our reliable transport providers.
7. Exclusion of Participation
The participant is obligated to follow the instructions of the company staff. If the customer conceals physical and/or health issues, is unfit, acts irresponsibly and/or causes disruptions that endanger the provision of the service and/or the health of other participants, the image of the company, its reputation and its employees or equipment the customer can be excluded from the participation of the Playa Negra Surf Lodge offer after an initial warning. If the situation arises, the contract will be terminated without further notice, already paid costs are nonrefundable and incurring costs are to be paid by the customer.
Sport and adventure activities, especially on or in the ocean such as surfing or boating, carry with them some degree of risk. Each participant must carefully judge whether his/her state of health and fitness level permit them to undertake such an activity under the prevailing conditions. The customer consents to at his/her own cost receive medical treatment deemed necessary by Playa Negra Surf Lodge in the case of injury, accident or illness during the course of undertaking a surfing lesson or taking part in any other activities associated with surfing lessons, boat trips, horse riding, stand up paddle boarding, hiking a volcano,zipline and also agrees to indemnify the company in the respect of such medical treatment.
9. Data Usage and Protection
On occasion we will produce promotional items such as brochures, calendars, websites, films, etc. Therefore, the customer agrees that he/she may be photographed and/or filmed during his/her stay and/or activities in connection with Playa Negra Surf Lodge and also agrees that Playa Negra Surf Lodge may use such recordings for promotion and/or advertising purposes without any prior consent. The customer agrees that his/her personal data may be used by the company for marketing and market research purposes. The company assures that all personal data will be treated confidentially and not be transferred to any third party other than necessary to fulfill the booking or deliver the requested service. The customer can terminate this agreement at any time in written form via email. In that case, the personal data and/or footage will not be used for market research purposes.
10. Ineffectiveness of Individual Provisions
The ineffectiveness of individual provisions of the contract or of the general terms and conditions does not affect the validity of the remaining provisions.
I HAVE READ THE WAIVER OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNITY OF THIS AGREEMENT, FULLY UNDERSTAND ITS TERMS, AND UNDERSTAND THAT I AM GIVING UP SUBSTANTIAL RIGHTS. I ACKNOWLEDGE THAT I AM SIGNING THIS AGREEMENT FREELY AND VOLUNTARILY, AND INTEND BY COMPLETION OF MY BOOKING TO AGREE TO A COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY.